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Reich Paper Frequently Asked Questions

FAQs

HOW TO ORDER

What do the "packaging" and "quantity" designations mean on the item selection page? "Packaging" is the number of sheets/envelopes in a single package. "Quantity" is the number of packages you would like to receive

Full Carton Quantities:  Full-carton quantities of our paper and envelopes are available through authorized Reich Paper distributors throughout North America. Find your local Reich Paper distributor here

Payment: We accept American Express, MasterCard, and Visa.

Sales Tax: Sales tax is charged for shipments to NY State only.

SHIPPING POLICY

Where does my order ship from? All orders may not ship from the same location, Reich Paper makes every effort to ship orders complete from our Brooklyn, New York warehouse. Please leave a comment in the note section while checking out or give us a call directly after placing your order to confirm which location your order is shipping from. 

Can I calculate my shipping costs before ordering? Yes, you can calculate your shipping costs by going through the order process until the cost is available. Please be careful not to finalize the order unless you’re sure it’s complete.

What time does my order need to be placed to assure same-day shipping? All orders placed by 2PM EASTERN TIME will ship on the same day. Occasionally we will need some additional time to replenish inventory, however we will notify you of any unexpected delays. 

Please note that incorrect or incomplete credit card or shipping information may delay your order. If your order is time sensitive, please select an expedited delivery option, as regular ground service is not guaranteed to arrive within a set timeframe.

International Orders: We regret that Reich Paper cannot fulfill orders shipping to addresses outside of the United States and Canada. Our sales are limited to North America only. 

Can I use my own UPS account to ship my order? Yes, you can. Please enter your UPS account number into the NOTES section when finalizing your order. Alternatively, you can also give us a call to place your order directly 718.748.6000 

How do I obtain samples? You may order swatch books, paper and envelope samples directly from our website or request these items through our network of local paper distributors HERE.  <- Link over to distributor page. 

RETURNS

We accept returns on all Reich Paper on-line orders, provided that the products are returned unused and in their original condition and packaging. Returns must be made within 30 days of the original date of order. 

Please contact us by phone or e-mail to arrange for a return, and we will provide you with a return shipping address and other instructions.

Once you have notified us, please carefully pack items for return in the original shipping carton or other sturdy packaging. Be sure to include a copy of the original invoice, as well as the credit card account number originally charged. Once we receive the package in good condition, we will credit your card for the cost of the merchandise.

Please note that shipping charges cannot be reimbursed, and the customer is responsible for return shipping costs. We suggest that you ship the package via some traceable or insured service, as we cannot reimburse you for any returns lost or damaged in transit.

PAPER

We realize that some paper industry terms and measures may be confusing, so we thought we would provide here a basic glossary of terms, as they relate to our grades HERE. 

What is the difference between text and cover? Text weight paper is the category of lighter paper generally used for stationery, flyers and envelopes. Cover weight paper, also known as cardstock, is the category of heavier paper used for products such as posters, menus, folders, business cards and invitations. The typical paper found in copy machines is 50# text, and a typical business card is 80# cover. 

Do your paper colors match Pantone Colors? No. Each color is unique to our own “recipe” and has been manufactured to enhance the application of inks, foils, engraving inks, thermography and digital printing. 

PRINTING

Our papers print easily offset, digitally and on laser or ink-jet printers. For example our SHINE paper and envelopes perform beautifully on laser printers, but every paper isn't suitable for every printing process. There are things you and your printer need to know and can do to ensure the cleanest, most successful print project possible. Some papers do require specific inks and handling techniques, to better assist you we’ve assembled printing and handling hints for all of our specialty papers and envelopes. You can find these hints on the product detail pages for each of our grade lines. 

The following papers are certified for use on HP Indigo:

CT Clear Digital HP 30#
SHINE Pearl Digital 80# Text and 107# Cover
SHINE Champagne Digital 80# Text and 107# Cover
SHINE Silver Digital 80# Text and 92# Cover

CT Clear Digital HP 30# is certified for use on HP Indigo digital presses. This paper in 12.5 x 18.5 size not only has a special surface enhancement providing for better electro-ink adhesion, it also has a one half inch printed strip on both the leading and trailing edge of the sheet to register with the optical sensors. This strip is intended to be cut off after this paper is printed. The CT Clear Digital HP 30# in 20.75 x 29.4375 size for HP Indigo 10000/12000 digital presses does not have the printed strip as the optical sensors on these presses do not require it. 

Although SAVOY Brilliant White Digital HP 118# Cover and SAVOY Natural White Digital HP 118# Cover are not certified for use on HP Indigo as they are too thick, they run beautifully on HP Indigo digital presses and are stocked in both 19 x 13 and 18 x 12 sizes.

For toner-based digital presses: Our standard SHINE, ODEON and SAVOY papers are ideally suited for most toner-based digital presses including Xerox iGen, Xerox DocuColor, Xerox 800/1000, and Kodak NexPress.

Do you offer printing services? We specialize in selling paper and are not able to offer printing services.